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The Details

DΞΛDLINΞ IN

CUSTOMΞЯ SΛLΞS ΛPPЯΞNTICΞSHIP PЯOGЯΛMMΞ – OSTΞЯLΞY – SΞPTΞMBΞЯ 2022

 

 

 

Vacancy type : CSG vacancies

Programme : Apprenticeship

Department : Contact Centre

Location : Osterley

Description

Customer Sales Apprenticeship – Osterley (Greater London) – September 2022 start

Identify the ultimate package. Sell Sky products. Gain a qualification in Customer Services. Our Contact Centre Apprentices focus on having great conversations and delivering the best service for our customers.
About the programme 
Working in our busy Contact Centre you’ll be part of one of our Customer Sales Teams who work hard to deliver the best service in the country to new and existing customers. We have two main Sales teams in which this role may sit: Loyalty Change or Welcome.

  • Loyalty Change – You may find yourself Taking inbound calls, you’ll understand what each customer wants and use your judgment to respond in the right way to ensure they have the best package for their needs. We’ll help you develop all the skills, knowledge and confidence you need to give our customers extraordinary service.
  • Welcome – You’ll give new customers the warmest welcome to Sky. Taking inbound calls you’ll understand what each customer wants and use your judgment to respond in the right way to ensure they choose Sky. We’ll help you develop all the skills, knowledge and confidence you need to give our customers extraordinary service ensuring our customers have the best package for their needs.

As an Apprentice with us you’ll be fully supported to achieve a nationally recognised Customer Service qualification by the end of your first 15 months at Sky.  In your first four weeks, you’ll be fully supported by a learning specialist in our Start@Sky programme – learning all about our how we deliver outstanding customer service, making you an expert in this field. We’ll also assign you a buddy and assessor to guide you through your day-to-day tasks.

What you’ll be doing 

  • Listening attentively to customers: understanding their needs, showing empathy and inspiring trust
  • Keeping the customer at the heart of all that we do
  • Keeping up to date with all Sky products and campaigns so that you can effectively support our customers and promote new and existing products
  • Delivering the best service in the country in every interaction
  • Working towards targets across several business measures.

Programme facts 

  • This apprenticeship programme is 15 months
  • Level 2/3 Customer Service Practitioner Qualification
  • You’ll roll off this programme into a permanent position with Sky.

What you’ll need to be 

You’ll need a minimum of two GCSEs A* – C (or equivalent grades 9-4) if you’re applying for a role in England.

  • You’ll have a passion to sell
  • Thrive in a target driven environment
  • A confident communicator and team player
  • A resilient attitude
  • Enthusiastic about all things Sky
  • Passionate about providing our customers with the best service in the country
  • A desire to understand new technology, and be in touch with the latest technology trends
  • Flexible: your typical shift pattern will vary, and you’ll need to be available to work evenings and weekends.

The application process 
First, complete our short application form by entering your details.

Once your application has been submitted you’ll be invited to the next stage (so look out for our email, you may need to check your junk mail just in case) which is a series of Situational Judgement Questions. If you are successful at this stage, you’ll be invited to complete a telephone interview.

The final stage of your application will be a digital assessment day. You’ll have the opportunity to impress us through a variety of tasks, which may include a group discussion, an individual interview, and smaller programme related exercises.

Once you’ve completed your assessment day, we’ll let you know when you can expect to hear back from us.

What you’ll get 
Starting salary of £18,525. We want you to feel as confident as possible when talking about our products and services, so you’ll get a Sky laptop plus headphones. You’ll enjoy free Sky Q,  30 days holiday, private health and dental care, life insurance, a generous pension and a range of high street discounts. We’ll also fully fund your qualification and associated training through the programme.

How you’ll grow and be supported
Be Brilliant – How? We give you freedom. Support. The chance to try things your way – forging your ideal career path or developing something totally new. It means you can do more. Make an impact. Get noticed. And it means with the right attitude, anything’s possible.

Development – Your learning and development plan has been designed to give you key learning milestones on your career journey. These could be digital activities, online webinars, or even face to face workshops.

Support Network – Whatever path you choose we’ll be right there with you. You’ll get to team up with an Apprentice who’s been there and done it and have a manager and apprentice Skills Coach who’ll stretch and guide you to where you want to go. All this plus the support of the Early Careers team who will be on hand from your first day through to the start of your post-programme career journey.

Why Inclusion is important 
It’s our people that make Sky Europe’s leading entertainment company. That’s why we work hard to be an inclusive employer, so everyone at Sky can be their best. CV’s aren’t everything. We’re more focused on who you are and the potential what you’ll bring to Sky.

We celebrate diversity because different people, with different perspectives make Sky a better business. Our customers are incredibly diverse, so we should be, too.

So why wait?
We’ll keep our roles open until we have filled all positions. But things move quickly round here, so we would recommend applying early to avoid disappointment.

If you’re successful in your application for this role, your appointment will be subject to receiving a positive outcome from your Criminal Record Check.

#AtSkyYouCan

Professional qualifications achieved

Level 2/3 Customer Service Practitioner Qualification

Perks

  • Sky laptop plus headphones
  • Sky Q, Broadband and discounted Talk – plus all the extras
  • Sky Pension Plan
  • Private healthcare and dental care
  • 30 days holiday
  • Flexible working
  • Recognition schemes
  • Subsidised cafes and restaurants
  • And much more.

Start date(s): 5th September 2022

Duration: 15 Months

ΛPPLY

About SKY

With 24 million customers across six countries, Sky is Europe’s leading media and entertainment company and is proud to be part of the Comcast group. Our 32,000 employees help connect our customers to the very best entertainment, sports, news, arts and to our own local, original content.

Following the success of Sky originals like Chernobyl, we plan to double our investment in original content by 2024. We’re also developing a new TV and movie studio, Sky Studios Elstree, which is expected to lead to the creation of over 2,000 new jobs and generate an additional £3 billion of production investment in UK creative sector in the first five years alone.

Our technology allows Sky customers to watch what they want, when they want, how they want and connects millions of people to content they love. And our online streaming service, NOW, brings viewers all the enjoyment of Sky with the flexibility of a contract-free service.

We also believe that a company of our scale has a responsibility that goes beyond our business, and into the community. We recently announced a series of commitments to help tackle racial injustice and improve diversity and inclusion. To ensure the commitments are delivered, Sky will invest £10million per year across its markets for each of the next three years. We’re committed to being Europe’s first net zero carbon entertainment company by 2030 – two decades before we have to – and we’re an inclusive employer recognised by The Times and Stonewall for our commitment to diversity.