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The Details




The role
We are looking for a Business Support Apprentice for our Adult Social Care Service. This is an 18 month fixed term role that includes college attendance and practical, on the job experience. This is an opportunity to gain work-based skills, work experience, a competitive salary (London Living Wage) whilst you learn through a range of training methods (classroom based, online course and mentoring) and an opportunity to network and gain guidance and support to help develop your career.

As a Business Support Apprentice the post holder will undertake a number of administrative activities to support the service including, diary management, data inputting, writing correspondences, reports and minutes. The post holder will also interact with a number of internal and external partners.

We are looking for someone with strong communication skills, a basic knowledge of Microsoft packages, and with a positive and proactive attitude to learning and developing skills. You must also be aged over 16, have a minimum of 5 GCSE’s A*-C or grade 9-4 or equivalent, including maths and English, and be willing to learn and commit to the apprenticeship programme to apply.

To have an informal discussion about this role please contact Kerry Florish on 020 7525 3806 or kerry.florish@southwark.gov.uk

Additional salary details
Fixed Term Apprenticeship for 18 months
Recruitment timetable

Closing date 16th May 2021
Assessments – w/c 24th May 2021
Interviews – 2nd June 2021

Please note interviews and assessments are likely to take place remotely via Microsoft Teams. However, as a role within Social Care, there will be some office attendance required once in post.

JOB DESCRIPTIONPOST TITLE: Business Support Advanced Apprentice
DIVISION / UNIT: Adult Social Care: Learning Disabilities, All Age Disabilities, Mental Health hand Substance Misuse
DEPARTMENT: Children and Adult’s Services
REPORTS TO: Business Manager

Participate in the Council’s Apprenticeship Programme to work in a supportive learning environment to gain a professional level of business and administration skills, knowledge and behaviour. To attend a course of study with the designated learning provider to attain a qualification that meets the requirements of National Occupational Standards at Level 3


Grade/Conditions of Service

The post holder is required to attend a course of study with the designated provider as well as work the agreed hours in an office environment.  The employment is subject to a probationary period of twenty-six weeks from your start date of employment with Southwark Council, during which time you will be required to demonstrate to the council’s satisfaction your suitability for the position in which you are employed.

You will undertake a range of administrative duties to assist with team projects including:

  1. Attend a course of study with the assigned provider or college, to participate in lessons and undertaking required assignments, projects and tests within the required timescales.
  2. Communicate effectively and respond to professionally to incoming phone calls, emails and correspondence.
  3. Drafting correspondence to internal and external officers in a professional manner.
  4. Update and maintain IT systems, such as the social care case management system mosaic, to ensure that individual records are up to date.
  5. To maintain strict confidentiality of all records produced and received and be aware of requirements of the Data Protection Act, 2018.
  6. Providing support in managing diaries of teams and individuals, arranging meetings and also minute taking of meetings where appropriate.
  7. To ensure all tasks are completed to agreed timescales, standards of accuracy and presentation.
  8. To attend and participate in training activities and workshops as identified as party of your learning and development programme.
  9. To have a flexible approach and undertake other duties appropriate to the post that may reasonably by required from time to time.
  10. To carry out the duties and responsibilities of the job in accordance with the Council’s Health and Safety Policy and relevant Health and Safety legislation and to actively promote equalities through the application of the Council’s employment practices and procedures in accordance with relevant legislation.

The person specification is a picture of skills, knowledge and experience required to carry out the job.

Knowledge, including educational qualifications: Essential (E) or Desirable (D) How assessed (S/ I/ T)
1.Be aged 16 or older at the start of your apprenticeship (no upper age limit) and not be enrolled in any other funded apprenticeship or FE/HE programme E S
2.To meet the entry requirements of the apprenticeship programme (5 GCSEs grade A-C including English and maths or equivalent) E S
3.Basic working knowledge of Microsoft Office applications including Word, Outlook and Excel E S
4.Understanding and ability to adhere to the Council’s Confidentiality policy E I
5.An awareness of health and safety issues within an office environment and ability to adhere to the Council’s Health & Safety policy E I
1.Ability to work efficiently and effectively as part of a team E S
2.Experience of using Microsoft Office to compose written materials including appropriate use of emails E S
Aptitudes, Skills & Competencies:
1.Ability to organise and prioritise own workload E I/T
2.Commitment and ability to work in accordance with the organisations policies and procedures including study at the required times to complete the apprenticeship programme E S/I/T
3.Able to work flexibly as part of a team E I/T
4.Ability to follow instructions and learn new tasks E I/T
5.Ability to communicate effectively verbally and in writing E S/I/T
Special Conditions of Recruitment:
Comply with and promote the Council’s Equal opportunities policy.
D Desirable
S Shortlisting criteria
E Essential
I Evaluated at interview
T Subject to test

Our borough
Southwark represents a place of huge excitement and opportunity with a vibrant spirit pushing to achieve more for residents. It is a place of growth, development and opportunity.

A borough with a rich and proud history, strong sense of community and a great ability to transform and renew, sometimes very much against the odds.

Southwark possibly more than most typifies the changes, challenges and opportunities of being part of London as a global premier city and international destination of choice for business, enterprise, entertainment and the arts.Our borough is home to the architectural gem The Shard, to world-famous attractions such as the Tate Modern, Borough Market, Dulwich Picture Gallery and Tower Bridge. 7% of residents work in the cultural sector,complementing famous names including Hilton hotels and Ernst & Young who are based in the area.

Our values

The Council’s vision to deliver a fairer future for all is underpinned by strongly identified, plain speaking principles that guides all it does. These values of treating residents as if they were a valued member of the family and spending money as if it were from our own pocket are the cornerstone of our work. We are committed to being open, honest and accountable. We are passionate about supporting the potential of every person in the borough, ‘making Southwark a place to be proud of’ is one of most important values.
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