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Internship · London (Hybrid)

About Jaja  

Jaja is a consumer finance business, launching its first product, a digital credit card, in 2018. With backing from several major Private Equity funds, Jaja has an ambitious growth strategy that includes providing consumer finance in partnership with leading consumer brands, with a number of partnerships secured alongside an exciting pipeline of opportunities.  Jaja is on a mission to redefine the consumer finance experience and liberate customers from needless complexity, wasted time, and frustration. Or as we say it, Make Simple. We will delight our customers – making the customer experience simpler, more enjoyable, more intelligent – treating customers fairly and giving them more control of their money.

Our Mission: To be the UK’s Digital Lender of Choice

Our Company Values: Collaboration, Excellence, Innovation, Empathy, Passion

Why join us?  

This is a chance to make a real impact in a growing business on a mission to change the face of the consumer finance industry forever.

We have a collaborative team structure fuelled by an exciting mix of people welcoming both experienced people from the industry with both feet on the ground and tech-savvy dreamers who pave way for the new stuff. Come as you are and be yourself

About the Role

This role is a 10 week internship (based on business need) based in our London office. The role is a full-time role, 5 days per week Mon – Fri.

We are looking for a Payments Analyst Intern to join our Finance Operations team to assist with the investigation & reconciliation of customer payments across our credit card portfolios. This role will have responsibility for managing large volumes of information and keeping track of varying numbers of requests.

There will also be opportunities to develop professional skills and learn about areas of our business that are of interest to you. Although we are primarily operating remotely there will be opportunities to use our office space and company gatherings to get to know people.

By the end of your 10-weeks you will understand all the different types of customer payments, what can go wrong in the customer payments journey/process and how any exceptions are identified, investigated and corrected. Your findings will then culminate with a presentation to the Finance team.

You will be responsible for (not limited to): 

  • Analyse, investigate and resolve payment rejects within SLA.
  • Analyse, investigate and resolve missing payment queries within SLA.
  • Liaise with third party payment suppliers for Open Banking, Faster Payments, BACS, Debit Card, GIRO.
  • Liaise with our customer service team, Fraud/AML and finance to ensure all queries have a satisfactory conclusion for our customers.
  • Work proactively beyond the process/procedure to identify errors/omissions in customer payments, which require further investigation.
  • Keep up to date with latest payment regulations.

About You 

We’re looking for an autonomous and proactive candidate, who has a resourceful, creative and inquisitive approach to highly complex tasks. The successful candidate will be a keen analyst who is numerate and has a sharp eye for detail.

The successful candidate must have the right to work in the UK and meet the following criteria:

Required Skills & Experience: 

  • Comfortable working remotely
  • Proficient knowledge of Excel
  • Strong communication skills
  • Strong attention to detail
  • Organisation skills
  • Ability to solve problems autonomously.

What’s in it for you?    

  • The chance to make a real impact in a growing start-up on a mission to change the face of the consumer finance industry forever.
  • Competitive salary
  • Employee assistance program
  • Off-site get togethers.
  • 5 day holiday allowance plus UK bank holiday

Fair Processing Notification

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [https://www.cifas.org.uk/fpn].

ΛPPLY

About JAJA

Jaja is on a mission to redefine and simplify the credit card experience, giving people more time to do the things they love. It’s in our DNA. If things are complicated, we fix them. We Make Simple.

We’ve created a simple-to-use app and online service, to simplify how people manage their money in an ever-increasing world of self-fulfilment. We believe in giving our customers the freedom of get things done effortlessly, when and wherever they want.

Jaja is rooted in simplicity and is what drives us every day. Find out more about the Jaja card visit jaja.co.uk #jajayourlife

PARTNERSHIPS

We’re not just stopping with our own credit card. We’ve built a technology platform which enables us to bring life to credit cards and financial products from a range of partner businesses. Applying the Jaja Magic to other brands helps us to ‘make simple’ for even more customers.

We create both co-branded credit cards and co-branded payment solutions for our partners.

Find out more about our partnerships: https://jaja.co.uk/business/

CAREERS

The Jaja Magic is in the mix of our people.

We’re committed to designing brilliantly simple and liberating products. To do this, we’ve built a talented team of problem solvers, proven innovators and finance experts.

We’re expanding, fast. And we’re looking for great people to help us continue our vision and shape the future.

Find out more about our positions here: https://jaja.co.uk/careers/