It’s important we assess you for the programme that really suits your talents. Please only make one application, and note that if you make more than one we’ll only accept your first.
Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.
This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.
Why Customer Products & Propositions?
In Customer Products & Propositions, we analyse customer journeys, create new products, and explore new and better ways to serve our commercial banking customers. From entrepreneurial start-ups to FTSE100 customers, we design products and propositions with our customers in mind to enhance the end-to-end customer experience and drive sustainable value for the bank.
Our world-class graduate programme
As a graduate trainee in Customer Products & Propositions, we’ll give you the best possible start to your career by equipping you with the knowledge, skills and experiences you’ll need to make a significant impact through your work.
Over the course of this two-year programme, you can expect to:
Work at the forefront of innovation to explore new and better ways to serve our customers’ needs through our award-winning digital channels
Develop a deep understanding of product development, customer journeys, innovation and our growing digital banking proposition
Collaborate, solve challenges, and deliver the best possible experience for colleagues and customers through our unique Customer Goal and Journey model
Complete a variety of placements across the other commercial banking streams which allows you to build a balance of depth and breadth of skills and experiences
Study towards a professional qualification, with the opportunity to tailor your experience in your second year by choosing what you want to study
How you’ll benefit
We’ll reward you with a starting salary of £33,500 a year. If you join a team based in London, you’ll be awarded an additional allowance of £3,450 a year (pro rata). And on top of your salary, you’ll also have access toour flexible benefits package.
You can expect to:
Accelerate your product and proposition development capability
Develop robust credit, lending and risk management skills
Learn from industry experts and immediately apply your learnings
Expand your global professional network
Grow your confidence and build your resilience
Access world-leading research and insights
Test and learn new approaches in a safe, inclusive environment
Experience first-hand what it’s like working in a purpose-driven organisation
At the end of the programme, you’ll be well positioned to apply for roles such as Product Analyst, Capital Management Associate and Digital Consultant, to name just a few.
Entry requirements
To be eligible for our Customer Products & Propositions graduate programme, you’ll need:
To have, or be on course to achieving a 2:1 in your degree
A passion for innovation
Good communication skills
A strong customer focus
To be curious, and willing to approach things from a fresh perspective
Ready to apply?
The application window for this programme will be open until we receive enough applications to fill our cohort. When that happens, we’ll close the programme to new applications. It’s important to take the time to make sure you’re making the right decision about the programme you want to apply for (you can only apply for one programme) but please complete your application as soon as you can to make sure you don’t miss out!
If you need any adjustments to support your application, such as information in alternative formats or special requirements to access our buildings, or if you’re eligible under the Disability Confident Scheme please contact us and we’ll do everything we can to help.
We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate.
As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these.
Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence.
One of the biggest challenges we all face in our future is climate change. That’s why we’ve put it right at the core of our purpose. We want to champion climate solutions with financing and entrepreneurial support, fully embed climate into our culture and decision making, and be climate positive by 2025.
We’re committed to using our purpose to break down barriers, drive change and ultimately create a great place to work.
