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The Details





Location:  London, GB

About the role

Your main role is to support on projects related to behavioural science and customer experience, working closely with the team.

Day to day tasks will involve:

  • Creative applications of behavioural science to help design interventions & experiments, tackling real-world customer and business “pain-points” (such as seeking to improve conversion rates online)
  • Analyzing and interpreting the results from customer and partner experience surveys
  • Producing dashboards and data visualizations that tell a compelling story
  • Sketching-out customer journey maps using insights from research
  • Writing thought-provoking project summaries and articles to promote the work of our teamThe common theme to everything you do will be understanding customers through the lens of Behavioural Science and Customer Insight.

About you

  • You’re enthusiastic about behavioural science and addressing customer needs through research
  • You have some foundational training in behavioural science and good knowledge of the associated frameworks. This may include: an advanced degree in social sciences (e.g., Masters in Behavioural Science, Psychology), or hands on experience in designing and carrying out research studies. We will also consider candidates who have no university qualifications but have chosen to undertake training courses in behavioural science and related fields.
  • You’re a motivated self-starter who is willing to ‘give everything a go’
  • You have a firm understanding of statistics, and data interpretation
  • You have excellent interpersonal skills and are able to effectively collaborate with a cross-functional team where you create buy-in from a whole variety of colleagues, showing them the value of research.
  • You’re passionate about the opportunities that lie at intersection between CX and behavioural science
  • (optional) Experience in applied behavioural insights, CX measurement, customer journey mapping, design thinking and user experience design
  • (optional) – Language skills in German, French, Spanish or Mandarin

How to apply

  • Please send us your updated CV
  • Please also send us a covering letter where you tackle this challenge: How can a behavioural insights team working at an insurance company best harness the power of AI tools such as ChatGPT?
  • Be creative and feel free to talk about any AI tools & techniques that interest you
  • Demonstrate your knowledge of Behavioural science, CX, and related research methods
  • Show clarity and structure in your answer
  • Use hypothetical examples, case studies or industry best practices to illustrate your points
  • Length of your response: 500 – 1000 words

Note: All applicants will receive personalized feedback to reflect the effort they have invested in their application.

The chosen candidate will be granted 10 weeks-long paid Summer Internship starting from 26th of June.

We are looking forward to your application!

We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.


About iptiQ

At iptiQ, we partner with established brands around the world to create impactful digital insurance solutions. We make it easier for consumers to buy the insurance they need from the brands they trust. We provide life and non-life insurance through our end-to-end digital platform and build multi-channel customer experiences.

What we offer our employees is outstanding. Hybrid working in offices across the world, phenomenal learning & career opportunities and a culture that encourages new perspectives to challenge conventions and come up with innovative solutions. We believe in the power of inclusion. Drawing on our employees’ broad range of perspectives, life experiences and backgrounds stimulates creativity and gives us a competitive edge. iptiQ embraces a workplace where everyone has equal opportunities to thrive regardless of their age, gender, gender identity and/or expression, sexual orientation, race, ethnicity, religion, physical or mental ability, or other characteristic and can be their authentic self. Ignite your curiosity to shape digital insurance.

iptiQ is part of Swiss Re, one of the world’s leading providers of re/insurance and risk transfer solutions. This means we’re backed by Swiss Re’s capital strength and more than 150 years of risk knowledge. Through our partnerships, we contribute to Swiss Re’s vision to make the world more resilient.

During the recruitment process, reasonable accommodations for special needs are available upon request. If contacted for an interview, please inform the Recruiter/HR Professional of the accommodation needed.

Reference Code: 124035

Job Segment: HR, Human Resources, Research


About Swiss Re Group

The Swiss Re Group is a leading wholesale provider of reinsurance, insurance and other insurance-based forms of risk transfer. Dealing direct and working through brokers, its global client base consists of insurance companies, mid-to-large-sized corporations and public sector clients. From standard products to tailor-made coverage across all lines of business, Swiss Re deploys its capital strength, expertise and innovation power to enable the risk taking upon which enterprise and progress in society depend.

Founded in Zurich, Switzerland, in 1863, Swiss Re serves clients through a network of over 70 offices globally and is rated “AA-“​ by Standard & Poor’s, “Aa3″​ by Moody’s and “A+”​ by A.M. Best. Registered shares in the Swiss Re Group holding company, Swiss Re Ltd, are listed in accordance with the Main Standard on the SIX Swiss Exchange and trade under the symbol SREN.

We’re smarter together.

For more information about Swiss Re Group, please visit: www.swissre.com or follow us on Twitter @SwissRe